Support
How can we help?
Find answers to the most common questions below.
Getting Started
How do I create an account?
Do I need to pay to listen?
How do I install the app on my phone?
Audio & Playback
Why does audio stop when I lock my screen?
The stream keeps buffering — what can I do?
How do I control playback from my lock screen?
Why isn't there sound when I open the app?
Account & Profile
How do I update my profile picture or display name?
How do I delete my account?
I forgot my password — how do I reset it?
Community & Chat
How do I chat while listening to a station?
How do I report a user or message?
What are Community Guidelines?
Podcasts & Shows
How do I favourite a show?
Can I save podcast episodes for later?
How do I find new shows?